Welcome to Philippe Banks. The following terms and conditions governs sales at www.philippebanks.com website hereinafter referred to as the “Website”. You are instructed to read these Terms and Conditions before placing any orders. By making an order, and using this website you confirm that you accept these Terms and Conditions. If you disagree with any part of these terms and conditions, please do not use our website.
The website is intended for sales to consumers only. The customer must be minimum 18 years old to make an order via the website. If you are below the age of 18 you are required to seek parental approval before submitting any order through the website. Philippe Banks reserves the right to deny or change Customers order.
A binding purchase agreement is concluded when your order have been confirmed by us. In the unlikely event a certain product may run out of stock. If the missing item will not be replenished, the customer will be notified as soon as possible. Philippe Banks may propose an alternative product or if not possible Philippe Banks may have to cancel part of or the entire order. Philippe Banks reserves the right to cancel an order if fraud or similar activity is suspected.
Philippe Banks have no liability in case products are sold out, nor for image or typographical errors on the website such as technical specification, product description, price adjustments or incorrect information whether a product is in stock. Although we aim at providing accurate images and descriptions on the website, there may be color variations between the actual products and the images. For this reason all pictures should be seen as illustrations which are not guaranteed to reproduce the exact appearance of a product. Philippe Banks is entitled to rectify any such errors and to update or change the information.
Private customers have the right to return the order within 30 days from receiving the order. This right applies only if the product and its original packaging can be returned in the same condition as when received. Return shipping is such circumstances are paid by the customer. If for any reason a product is found damaged during transport, Philippe Banks should be contacted within 30 days in order to receive information about compensation.
Philippe Banks watches is warranted one year from the date of purchase. This warranty covers manufacturing defects on the watch itself including the movement, case and glass. Other parts than the above are note covered by this warranty In the event of a defect covered by the warranty, Philippe Banks will repair or replace any parts as identified by our customer service. The limited warranty does cover damage arising from accidents, normal wear and tear, broken crystal, carelessness (knocks, dents, crushing, broken crystal etc), or inappropriate use. Work carried out by unauthorized persons, companies not authorized to do so by Philippe Banks are not covered by the warranty.
Replacement of the battery will be charged even during the warranty term. The warranty makes it possible to receive free replacement in accorded with the terms set forth herein and within the specified terms and conditions.
The Warranty does not cover:
- Battery end of life, crystal, case, finishes
- Changes that occur during normal wear and tear such as peeling of the plating, discoloration of the wristband, minor scratches
- Battery end of life, crystal, case, finishes
- Damaged strap wear & tear
- Failure or damage cause by fire or water
Philippe Banks is not liable for any errors in connection to the delivery beyond Philippe Banks Control, e.g. acts of war, flood, general labor dispute, fire, terrorist attacks, lightning,, changed governmental orders, restrictions, labor disturbance, prohibitions, the company is exposed to criminal activity that affects activities, technical problems, sabotage, poor transport or weather conditions, defects in power /tele/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. Philippe Banks shall inform the customer accordingly if any such situation should arise. Both the Customer and Philippe Banks are entitled to terminate the purchase with immediate effect if the situation has lasted for more than two months. Philippe Banks bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
Intellectual Property Rights
Philippe Banks owns all intellectual property rights, such as copyright and trademarks on the website and in the material published on it. You may not copy, upload, modify, transmit, download, re-publish, display for redistribution to this partied for commercial purposes or otherwise distribute any content from the website without the permission of Philippe Banks.
All logos, names and trademarks on the website are the property of Philippe Banks which you may not use in any manner which is likely to cause confusion without the permission of Philippe Banks.’
APPLICABLE LAW AND DISPUTE RESOLUTIONS
Any dispute regarding the interpretation or application of these Terms and Conditions shall be governed by and construed in accordance with Italian laws and shall be exclusively settled by the courts of Italy.
Discount Codes and Promotions
A voucher or a discount code is only valid once per customer and purchase. Philippe Banks reserves the right to cancel the order in question in obvious misuse of offers, such as promotions and coupon codes. Discount codes and promotions are only valid on new orders and cannot be applied retrospectively.
You have the right to cancel any purchase by notifying Philippe Banks accordingly within 30 days from receiving the good provided that the goods are unpacked and in the same condition as when you received them. The customers will be liable for all costs and risks for transporting and returning good to Philippe Banks. In case of delayed delivery where you no longer wish to fulfill the order it is the customers responsibility to cancel the order by contacting Philippe Banks Customer Support. Cancellation after the order has been dispatched is not possible. In the unlikely event you find an item delivered by us to you is defective you should contact Customer Service as soon as possible with a formal complaint, to get a replacement delivery or, if that is not possible, a refund. This also applies if you identify that a product has been damaged during transportation or you identify other deviations in the delivery. When Philippe Banks have received the returned items and have been able to confirm that the requirements above are met, a refund the paid amount.
Prices at the website may be changed at any time. Prices include Italian VAT and are payable in the currency indicated at the website. For customers from Non-EU countries VAT will be reduced at the checkout. The prices do not include custom or local taxes. The customer can pay for its purchases in the manner specified on the website. Philippe Banks is not bound by price indications on the website which have occurred due to technical problems or rates that have been manipulated by the customer.
Pay with your Visa or Mastercard securely over the internet. Credit card information is not stored on our servers, rather it is tokenized and stored on Braintree’s secure servers, which reduces our PCI compliance requirement. Braintree is a PayPal Company, PCI-compliant and focus on providing a secure environment that goes above and beyond industry security standards and guidelines.
Shipment and Delivery
Philippe Banks always aim at delivering your order fast. In general orders of items in stock ship within 1-2 business days from order confirmation. Delivery times are only estimates and during high season deliveries may take longer than normal. Currently Philippe Banks ship to most countries but may not ship to certain countries outside the European Union. Should you have an inquiry as to whether or not we ship to a specific location, please contact our Customer Service. Countries outside the European Union will be charged custom duty. Upon delivery of your product you are asked to inspect delivered items and report any deviations directly to Customer support. We reserve the right to debit you a charge for return freight to cover our cost if you fail to collect your products upon delivery. Should there be any delay in delivery, Philippe Banks will notify you accordingly. If a delivery is delayed for more than 30 working days and it si not due to you as a customer, you are entitled to cancel the purchase. Normally packages shall be retrieved personally and the customer is required to present a valid identification and order number.